From simple “track and trace,” to expedited drayage services, and rail derailment load delivery execution, the Infinity Group Customer Care center is focused on servicing the specific needs of our customers. We have a 24/7 call center, where our associates dedicate their time to cover customer needs. Most importantly, we train and staff our employees to provide customer-required service levels around the clock, to help our customers deliver their value promise to their customers. We’re proud of the fact that we handled more than 350,000 calls last year with an answer success rate of more than 90%, and successfully dispatched more than 60,000 drayage moves.